Shipping & Returns
Lycette ships packages via USPS & UPS. Calculated charges are based on inventory items, shipping address, and a $4.00 handling fee.
Orders of available stock are typically shipped within 3 business days of placement. You will receive a tracking number once we have fulfilled your order. While you may receive the tracking number immediately, please allow time for your package to be scanned in by the carrier to begin tracking your package. Once a package is in the possession of the carrier we have little to no control over the package. We will work with you and the carrier to the best of our ability to get you your package as quickly as possible!
*Free Standard Shipping (3-5 Day Carrier Time) on inventory orders over $99. $99 threshold applies to inventory items and does not include shipping charges and applicable taxes. Discount applied in checkout automatically. Some finishing items may not be eligible for offer due to size/insurance requirements.
**Free Express Shipping (1-2 Day Carrier Time) on inventory orders over $249. $249 threshold applies to inventory items and does not include shipping charges and applicable taxes. Discount applied in checkout automatically. Some finishing items may not be eligible for offer due to size/insurance requirements.
International shipping is provided through UPS & DHL. Any applicable duties are the responsibility of the customer.
Returns & Refunds
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. Accepted returns will be refunded in form of a store gift card.
- Canvases that have been stitched or damaged cannot be returned.
- Fibers that have been cut or opened are not eligible for return.
- Fibers considered to be in good, returnable condition, must match the shop dye lot to be accepted for store credit.
- Lycette is not responsible for lost or damaged packages. Buyers are responsible for ensuring the correct delivery address was entered in checkout.